ECIE 2013 Conference / Abstract Paper 2

---

Presenting Paper

@

The 8th European Conference on Innovation & Entrepreneurship (ECIE) 2013

Hogeschool-Universiteit Brussel (HUBrussel, Brussels, Belgium.

19-20 September 2013

---

How Planguage Measurement Metrics Shapes System Quality
Man-Chie Tse^1,2 & Ravinder Singh Kahlon ^1,2

{Man-Chie, Ravi}@dkode.co
¹ dkode Limited, London, United Kingdom.
² University of Ulster, Ulster Business School, Northern Ireland, United Kingdom.

It is known for innovative IT projects in the public sector healthcare within the UK to fail and disappoint. The announcement of National Programme for IT (NPfIT) is an example, at a cost of £12.7 billion that ended. The problem of IT projects failing have a destructive impact on wasting resources and at the socio-economic cost to the tax payers.

The aim of this paper is to improve the understanding and inter-relationship qualities between people, process and technology. A quality healthcare innovation project was to consign new improved services and processes to be more efficient and to deliver value to the stakeholders in a competitive sector.

The starting point for quality healthcare innovation to take place, two key elements are required, (1) ideas and (2) the implementations of those ideas that bring the innovation process to fruition and gain benefits to the healthcare organisations. The architect ideas need to be implemented into practice to become a practical reality for innovation to transpire and thrive.

The underlying problem within the literature review, of introducing new innovative IT systems implemented, focus on functionality and fail to acknowledge measuring production, efficiency and linking to performance. The challenges are cultural changes, expertise of knowledge, technological advances and practice methods. Furthermore, the poor state of challenges is hindered by inadequate understanding and clarification of requirements analysis in IT projects.

An innovative public sector healthcare IT project was successfully delivered using the software engineering management methods by Tom Gilb. The empirical use of Planguage a formal, natural language modelling notation, a quantifiable measurement metrics, addressed the problem area of system innovation within the software engineering discipline. The paper establishes how the technique could integrate towards the risk concepts of introducing a new software system including building quality of performance and design within, as often, aftermath, system innovation quality is ‘designed on top’ rather than ‘designed within.

The quantified approach is illustrated by describing Planguage concepts and Impact Estimation method that is fundamental towards evaluation of system management – design, people and control processes to analyse and transform. This method enables addressing stakeholder value and viewpoints more visually and explicitly. Further recommendation is subsequently addressed for future exploration works.

Keywords:

• Healthcare Innovation,
• Public Sector,
• Stakeholder,
• Planguage,
• Measurement Metrics Performance.

---

Reference(s)
	Journal		Devroye, L. (1988) Automatic pattern recognition: a study of the probability of error. IEEE Transactions on Pattern Analysis and Machine Intelligence, Volume: 10, Issue: 4, Page(s): 530-543. [doi: 10.1109/34.3915]. [Available on: IEEE: https://ieeexplore.ieee.org/document/3915].
	Blog		Kahlon, R. S. (2009) Ravi | Researching ⦁ Projects ⦁ Development | [Online]. dkode: United Kingdom (UK), England, London. [Published on: 2009-01-16]. [Article ID: RSK666-0000000]. [Available on: dkode | Ravi: https://ravi.dkode.co].
	Blog		Kahlon, R. S. (2013) ECIE 2013 Conference / Abstract & Outcome Paper 1 [Online]. dkode: Belgium, Brussels. [Published on: 2013-09-22]. [Article ID: RSK666-0000121]. [Available on: dkode | Ravi: https://ravi.dkode.co/2013/09/ecie-2013-conference-abstract-outcome.html].
	Conference		Kahlon, R. S. & Tse, M.-C. (2011) What's your Strategy for Measuring IT & Non-IT for Knowledge Management in an Organisation? In: Lehner, F. and Bredl, K., of editor(s) of the: Proceedings of the 12th European Conference on Knowledge Management, 1st-2nd September 2011. Academic Conferences and Publishing International: Germany, Bavaria, Niederbayern, Passau, Volume: 12th, Page(s): 1141-1146. [Available on: Google Scholar: https://scholar.google.com/citations?view_op=view_citation&hl=en&user=DqNjAtMAAAAJ&citation_for_view=DqNjAtMAAAAJ:d1gkVwhDpl0C].
	Conference		Kahlon, R. S. & Tse, M.-C. (2013) Finding New Competitive Intelligence: Using Structured and Unstructured Data. In: Teirlinck, P., Kelchtermans, S. and Beule, F. d., of editor(s) of the: Proceedings of the 8th European Conferences in Innovation and Entrepreneurship (ECIE 2013), 19th-20th September 2013. Academic Conferences and Publishing International: Belgium, Brussels, Volume: 8th, Page(s): 842-846. [Available on: ProQuest: https://www.proquest.com/docview/1510286324].
	Poster		Kahlon, R. S. & Tse, M.-C. (2013) Finding New Competitive Intelligence Using Structured and Unstructured Data [Poster]. Academic Conferences and Publishing International: Belgium, Brussels. [Available on: dkode | Ravi: https://ravi.dkode.co/2013/09/ecie-2013-conference-abstract-outcome.html].
	Web		Matsuk, R. (2009) Challenges in Contract Strategy & Operations for Pharmaceutical Manufacturers [Online]. Pharmaceutical Commerce: United States of America (USA), New Jersey (NJ), Middlesex, Woodbridge, Iselin. [Accessed on: 2013-06-09]. [Available on: Pharmaceutical Commerce: https://www.pharmaceuticalcommerce.com/view/challenges-in-contract-strategy-and-operations-for-pharmaceutical-manufacturers].
	Web		McKinsey & Company, Bhadoria, V., Keeling, D. & Lösch, M. (2013) Operations - Using our operations expertise to drive performance, increase revenue, and enhance the bottom line [Online]. McKinsey & Company: United States of America (USA), New York (NY). [Accessed on: 2013-06-09]. [Available on: McKinsey & Company: https://www.mckinsey.com/industries/pharmaceuticals-and-medical-products/how-we-help-clients/operations].
	Web		Pojeta, J. & Springer, D. A. (2001) Darwin's Revolutionary Theory [Online]. American Geological Institute: United States of America (USA), Virginia (VA), Alexandria. [Accessed on: 2013-03-31]. [Available on: AGI: http://www.agiweb.org/news/evolution/darwinstheory.html].
	Web		Tse, M.-C. (2009) MC Knowledge Management [Online]. Google Blogger: United States of America (USA), California (CA), Santa Clara, Mountain View. [Accessed on: 2010-01-22]. [Available on: dkode | MCT: http://mc-tse.blogspot.com].
	Conference		Tse, M.-C. & Kahlon, R. S. (2013) How Planguage Measurement Metrics: Shapes System Quality. In: Teirlinck, P., Kelchtermans, S. and Beule, F. d., of editor(s) of the: Proceedings of the 8th European Conferences in Innovation and Entrepreneurship (ECIE 2013), 19th-20th September 2013. Academic Conferences and Publishing International: Belgium, Brussels, Volume: 8th, Page(s): 597-604. [Available on: ProQuest: https://www.proquest.com/docview/1510285892].

---

Reference (or cite) Article
	Kahlon, R. S. (2013) ECIE 2013 Conference / Abstract Paper 2 [Online]. dkode: Belgium, Brussels. [Published on: 2013-09-13]. [Article ID: RSK666-0000120]. [Available on: dkode | Ravi - https://ravi.dkode.co/2013/09/ecie-2013-conference-abstract-paper-2.html].

---