KM Technologies

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KM Technologies can be either home grown and developed in-house or based on a purchased groupware package so long as it is flexible and can easily be integrated into the organisation.

Software tools that can be deployed as KM solutions include widely used packages such as Lotus Notes and Microsoft SharePoint or Exchange.

It is primarily the way in which tools are used that determines whether or not KM takes place.

Indeed, the facilities provided by many universities Blackboard are used primarily for resource based learning, and KM opportunities via the discussion board and threaded message and e-mail facilities.

An increasingly important feature of knowledge management is the study of the interaction between users in order to fine-tune the KM infrastructure.

The tools that provide this so-called online behaviour analytics are similar to tools previously applied to web site traffic monitoring and log analysis.

Benefits of online behaviour analysis in a KM environment, tools typically applied to web traffic analysis can be applied to KM usage are:

• Identifying which types of information are useful to which groups of users
• Showing how information passes through an organisation
• Identifying the information that users are looking for, but aren't findings
• Matching producers and consumers of information

The use of such online analytics tools leads to a development cycle within KM similar to that used in rapid prototyping of experimental systems and knowledge project developers should have this in mind - rather than hoping for a fully-specified, right first time system.

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Reference(s)
	Book		Botha, A., Kourie, D. & Snyman, R. (2008) Coping with Continuous Change in the Business Environment: Knowledge Management and Knowledge Management Technology. Chandos Publishing: United Kingdom (UK), England, Oxfordshire, Oxford. [ISBN: 9781780632056]. [Available on: Amazon: https://amzn.to/3zg6Clk].
	Journal		Chapman, R. L. & Magnusson, M. G. (2006) Continuous innovation, performance and knowledge management: an introduction. Knowledge and Process Management, Volume: 13, Issue: 3, Page(s): 129-131. [doi: 10.1002/kpm.252]. [Available on: Wiley Online Library: https://onlinelibrary.wiley.com/doi/10.1002/kpm.252].
	Book		Ichijo, K. & Nonaka, I. (2006) Knowledge Creation and Management: New Challenges for Managers. Oxford University Press: United Kingdom (UK), England, Oxfordshire, Oxford. [ISBN: 9780195159622]. [Available on: Amazon: https://amzn.to/3DaXaRB].

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Reference (or cite) Article
	Kahlon, R. S. (2013) KM Technologies [Online]. dkode: United Kingdom, England, London. [Published on: 2013-01-26]. [Article ID: RSK666-0000083]. [Available on: dkode | Ravi - https://ravi.dkode.co/2013/01/km-technologies.html].

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